JustHost to their credit offer a number of guarantee’s which for a budget web host are very good.

99.9% Uptime Guarantee

JustHost will credit your account with a month’s hosting costs, if they fail to provide a minimum network uptime of 99.9%.

Money Back Guarantee

If you decide to cancel your account with JustHost, at anytime JustHost will refund you for the remainder of your term. This is much better than some hosts that only refund within the first 30 or 45 days.

24/7 Phone & Email Suppport

Not sure how effective this is as I’ve never had to us it. However when you contact JustHost they intend respond quickly (claimed e-mail response times are under 20 minutes). Claimed pick up the phone time is under 3 minutes. Bear in mind that hosting support load, during the day tends to follow the classic “Bell curve” so try and avoid the middle of the day if you intend to phone them up.

Real People

JustHost also guarantee that you will get through to a real human being who speaks English and can answer your questions, and has the power to fix problems and resolve issues. This where the Local Support comes in, increasingly important with technical support by many firms being increasingly outsourced to third party operators.